Debt & Money

As a local office we are able to give advice on you debt problems and we will help with those emergencies especially those which may lead to homelessness. Our capacity to help with ongoing money problems is limited and we may advise you to seek help from another organisation. There is a lot of help and information on our web-site.

Citizens Advice debt Webchat

You can talk about your debt issue with a trained adviser online. We’ll try to help you solve your problem or make good progress towards it. In some cases, we might need to send you to your local Citizens Advice or a specialist organisation.

Chat is usually available 8am to 7pm, Monday to Friday. It’s not available on public holidays.

Other Free Money Advice Services

These are some other services that are not park of Citizens Advice, they do not charge for their services and are regulated by the Financial Conduct Authority. We would warn against using companies who charge for advice or companies offering Individual Voluntary Arrangements.

Pay Plan offer free advice and help on money and debt issue, they are an independent charity funded by the finance industry. They are able to organise low cost IVAs if it is the best option for you.

Debt Free London is London’s free face-to-face debt advice service helping over 24,000 Londoners with their debt and money problems each year since we formed in 2006.

Our trained and accredited advisors are based across 21 partner charities and can help with all types of money worries from rent and council tax arrears to credit card and catalogue debt. We can work with clients to prioritise their bills & debts, helping them to write letters and advocating on their behalf.

The partnership is funded by the Money and Pensions Service and managed by Toynbee Hall.